VOI Wildlife Lodge

Outstanding service and stunning views describes our stay at Voi Wildlife Lodge. Seeing herds of elephants drinking or playing by the watering holes just meters away was truly priceless - esp when sitting in the comfort of lounge chairs. While the game drives offer sightings of various wildlife (elephants, lions, zebras etc), it was a special treat to see the animals come by the watering holes. The resident hippo is another treat! VWL also has several swimming pools evenly spaced out. Food was excellent. Amenities are great. The nearby Manyatta Camp offers a very different experience in a cabin with its own plunge pool. Overall a truly unique and special experience for the family.

We stayed one night here, and it was by far the most unpleasant hotel experience I have ever had. I have travelled extensively and never once complained - even when sleeping on the floor - but I had never before found excrement in a shower. Upon arrival, I calmly requested a room change because I did not feel comfortable sleeping in that room. The staff apologised and assured me it would be fine and solved by the time I got back. However, when I returned from a safari tour and asked for the new keys, no one had any idea about my request. I ended up waiting nearly two hours, explaining the situation repeatedly to staff who were not only unhelpful but also condescending and dismissive. The manager only came after 9 p.m., having been woken from sleep, and if she hadn't, I would have been forced return to the original, still-uncleaned room after an entire afternoon. For a night costing €130, I expected at least a prompt, professional, and respectful response from the staff - instead, their handling of the situation was slow, disorganised, and entirely unprofessional. As an "apology," they merely deducted 600 KES from the drinks bill - a token gesture that did not come close to making up for the unacceptable conditions and poor service. Note: this would be my first review ever, and hope it would be the last... P.S. for obvious reasons, I would not include any of the taken images/videos as I aim for this review to be read and not taken down.

We stayed one night as part of a 2 day safari. The hotel is a little dated but its clean, being the most important thing! You could hear next door and there is no air conditioning in the rooms. The beds were comfy enough although I am not sure I would have wanted to stay more than a couple of nights in it. If you are there on full board your option is buffet breakfast, lunch and dinner only with a separate pizza restaurant available at additonal cost. The lunch was great with plenty of variety but the evening choice was considerably smaller and not particularly great. The hotel has a couple of swimming pools and an infinity pool that overlooks the watering hole. If we had more time, I think it would have been a perfect place to take a swim whilst watching the numerous elephant, buffalo and hippo just meters away! My husband was a little disconcerted to come face to face with a spitting cobra as it came out of mens toilets near the bar area and fortunately the security guard was on the case to move it away from the guest area. The hotel is listed as a 4 star probably because of its facilities but it does need a facelift and is more of a 3 star. However, I would stay there again, just for the views! Its only a 15 minute drive from VOI SGR station so I would recommend a stop enroute from Nairobi to Mombasa